This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our stock and order management software for restaurants, including our AI voice agent functionality.
1. Data Controller
We are the data controller for the purposes of the UK General Data Protection Regulation and the EU General Data Protection Regulation.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@useinigo.ai
2. Personal Data We Collect
We collect and process the following categories of personal data:
Account and Business Information
- Full name
- Email address
- Business name
- Restaurant address
- User role and access permissions
Operational and Usage Data
- Inventory item names and quantities
- Reorder thresholds
- Supplier details
- Order history
- Stock count records
- User activity logs
Voice and Communication Data
- Audio recordings provided when using the AI voice agent
- Text transcripts generated from voice interactions
- Commands and confirmations provided to the voice agent
Technical Data
- IP address
- Device and browser information
- Operating system
- Log files
- Usage analytics and diagnostic data
3. How We Use Personal Data
We process personal data for the following purposes:
- To provide and operate the service
- To enable inventory management, ordering, and stock counts
- To operate and improve the AI voice agent
- To authenticate users and manage accounts
- To provide customer support
- To monitor performance, reliability, and security
- To comply with legal and regulatory obligations
4. Legal Bases for Processing
We process personal data under the following legal bases:
- Performance of a contract where processing is necessary to provide the service
- Legitimate interests in operating, improving, and securing the platform
- Consent where required, particularly for voice processing
- Compliance with legal obligations
5. AI Voice Agent and ElevenLabs
Our AI voice agent uses third party services provided by ElevenLabs to perform speech to text and text to speech processing.
When you use the voice agent:
- Voice recordings and transcripts may be transmitted to ElevenLabs for processing
- Data is processed solely to fulfil the requested function
- We do not use voice data to train our own models
ElevenLabs acts as a data processor and processes data in accordance with its own privacy policy and contractual obligations.
6. Data Sharing and Disclosure
We do not sell personal data.
We may share personal data with:
- Cloud hosting and infrastructure providers
- AI and voice processing providers including ElevenLabs
- Analytics and monitoring providers
- Professional advisers such as lawyers or accountants
- Public authorities where required by law
All third parties are required to implement appropriate safeguards to protect personal data.
7. International Data Transfers
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide the service
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
You may request deletion of personal data, subject to legal obligations and legitimate business requirements.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption in transit
- Access controls and authentication
- Role based permissions
- Audit logging
- Secure infrastructure providers
While no system is completely secure, we take reasonable steps to protect personal data.
10. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of personal data
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
Requests can be made by contacting privacy@useinigo.ai.
11. Complaints
If you are located in the UK, you may lodge a complaint with the Information Commissioner's Office. If you are located in the EU, you may lodge a complaint with your local supervisory authority.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the service or by email.